Organizations use multiple forms of shared mailboxes in G Suite. For example, if an executive admin replies on behalf of a CEO from the CEO’s mailbox, attribution to the sender makes it clear who actually wrote and sent the email.
And, if you use an email@example.com mailbox to connect with clients, clients can interpret both answers as equally valid, without understanding that firstname.lastname@example.org, and email@example.com, sent them.
Now G Suite is adding new settings for how to view the “Sender Attribution for Shared Mailboxes.” Now, attribution to senders is always enabled — this will stay the default setting unless the admin or end-user disables it.
There is a new configuration in Gmail for end-users where you can decide what details are included in the email header of delegated messages received.
For administrators, there is a new setting in the admin console that helps you to mask certain attributions in your domain or organizational unit (OU) for shared mailboxes. It overrides the user configuration in G Suite and disables it.
With these new functions, you can now manage and configure how your domain, OU, or individual user level attribution is handled.